ReturnGO

Established in 2020, ReturnGO is a company with incorporation in both Tel Aviv, Israel, and Delaware, US. Their team consists of skilled professionals who work from diverse locations across the globe. With the mission of transforming the post-purchase model into a win-win situation, the company has strived to save retailers from lost revenue, additional shipping costs, staff expenses, and dissatisfied customers. ReturnGO company has become the go-to solution for 2700+ trusted brands.

At the outset of our partnership, the client initially engaged us to develop a segment of the product related to Shopify integration. During the collaboration process, ReturnGO were truly satisfied with our work, which resulted in decision to let us take part in the entire project. What moved the project' forward? The client realized that e-commerce businesses could boost profits by introducing a bonus or credit system for returned orders. In the event of a product return, an online store can choose to refund customers through bonuses or retain the funds as store credit. Such a solution would help businesses stay in charge of their money and cut down on transaction costs linked to old-school banking operations. It's a win-win for both customers and e-commerce companies.

Discover the main hurdles we faced throughout the Shopify app development journey:

We initiated the development of the Shopify app with a UI dashboard and an admin panel catering to two user categories: administrators and customers. The plugin functions as a store credit system specifically designed for users who have previously initiated a purchase return. It provides users with two options: either a bonus or a cash balance credited to their account.

In the following step, our experts were involved in building an analytical system for orders and returns, with ongoing work to introduce a Shopify refund feature to the application. The final option that was introduced by our developers was a cash refund, subsequently building the foundations of a well-rounded ecosystem and enhancing the end-user experience of online purchases.

Working from the ground up allowed us to introduce a new purchase experience, combined to promote sustainable e-commerce. That was expected to result in cultivating lifelong shoppers and supporting environmentally conscious shopping practices. As a solution to our challenging joint project, we presented a secure, fully hosted solution.The Shopify application caters to the evolving needs of businesses and their customers, offering a variety of benefits. Among them:

We are immensely proud to have contributed to the development process of the public Shopify app. As a result, our client got an end-to-end platform that facilitates not only returns but also exchanges within the portal, increasing revenue and upselling for every merchant who chooses to use the app. The app is available in the Shopify portal and went through all the necessary steps of the app development certification exam.

With such features as tracking and notifications, our Shopify experts helped reduce customer support costs and engage customers by sending branded order tracking notifications for every shipment. By leveraging the platform, businesses can watch their numbers go up, with improvements such as 39% retained revenue, a $1.95 increase in revenue per return, $3.40 logistics costs saved per return, and a 15% reduced carbon footprint.