“With our dedicated team of experts, you can trust DigitalSuits to keep your systems running smoothly and optimize your software's performance.”
Yurii Maslov, CTO at DigitalSuits
Why you need software maintenance and support services
Software maintenance services and support are two essential management aspects that guarantee the desirable performance and longevity of digital systems. Software maintenance plans are about checking bugs, keeping software up-to-date, adjusting to changes in user needs, and emerging technology. It's about the use of prevention to avoid problems and ensure stability. On the other side, Software support helps our clients address and correct issues where necessary. We can provide a solution swiftly so that users can feel minimum interruptions or disruptions in the work of any software we are working on.
You need system maintenance and software support services to ensure that you are recovering your software investments and running your operations smoothly. Without patches, the software may not be as useful as it promised and potentially risks becoming outdated and vulnerable to security threats and malfunctioning, which results in costly service downtime and loss of productivity. Through maintenance and support software services, you ensure the reliability, safety, and long-term functionality of your digital assets that not only empower your business but also enable it to enjoy the benefits of an ever-evolving technological environment.
IT support and maintenance services we provide
Bug fixing & troubleshooting
Our bug fixing and troubleshooting software support service promptly specifies and gets rid of software errors, maintaining unhampered workflow and productivity.
Web app & website maintenance
Our website and app maintenance services guarantee smooth operations, timely changes, and better performance, which translates to better user experience and engagement levels.
Functionality integration
Our functionality integration services provide a seamless addition to the current software environment of your business operations to help you maintain efficiency and scalability.
Feature customization
We provide customized feature development services for your particular needs and recognize the importance of optimizing functions and improving user experience.
Software updates
Our software update services guarantee that your systems never become outdated, insecure, or slow as routine updates quickly augment the performance of your systems.
Legacy system migration
We provide legacy system migration services that enable seamless switches to new platforms with data integrity preserved and fortifying efficiency for your organization.
Security & enhancement
The client network is where our company deploys our security software maintenance service. We detect threats and employ upgrades to achieve the best performance and functionality.
Long-term support
Our lifelong support services guarantee consistency in the consultation and problem management ecosystem, making your digital goods more effective and up to date.
Roles in our software maintenance teams
Software engineers
Engineers at our company are experts in developing solutions. They develop software using the latest technologies, which provide the user interface that suits the needs of the business.
Project manager
Our dedicated project managers lead with precision, coordinate teams, and ensure projects are delivered on time, within budget, and to specifications.
DevOps engineers
Our DevOps engineers strive to achieve a smooth development pipeline by streamlining the collaboration between teams and automating the processes that make a reliable delivery of the software.
QA engineers
Our QA engineers perform the rigorous testing of the software functionality, which is comprehensive in nature and make sure the software is of high quality, reliable and can perform well when it is used by the end users.
What influences software maintenance cost
The cost of software maintenance is influenced by a lot of different factors. Recognition of these forces is vital for the leaders of organizations to allocate finances and design maintenance strategies based on that. Several key factors determine the software maintenance cost, starting from the software complexity and proceeding to the support level provided by vendors or internal teams. Plus, the technology stack used, the size of the codebase, and the extent of customization also play a role in the software maintenance cost. Factors influencing software maintenance costs include:
- The codebase and software architecture
- Technology stack and infrastructure needs
- The size and scale of the software system
- Level of custom-made systems and integration with other systems
- Frequency and scope of updating and refreshing
- Internal resources for maintenance
- Compliance with regulations and security concerns
- The scalability and future expansion
Our software maintenance and support process
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Initial assessment
We do an in-depth investigation of your software to determine any existing issues or further development spaces.
Tailored maintenance plan
We make a tailored maintenance plan that caters to your specific needs and objectives.
Regular monitoring
We will regularly check the operation of your software to discover any bugs and fix them in a timely manner.
Proactive updates
Our company furnishes routine updates and plug-ins for you to guarantee your software is safe, stable, and up-to-date.
Timely support
Our friendly and supportive team will always be there to give you a timely response when you need clarification or assistance on issues that may arise.
Continuous improvement
We endeavor to continuously improve, monitor, and evaluate the maintenance processes, as well as make them more effective.
