Shopify support and maintenance services

Shopify support and maintenance services

Make your Shopify store work at full capacity with expert maintenance. Take advantage of the 24/7 support dedicated to your progress.

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    Handle any issue with Shopify store maintenance services

    Running a successful store requires quite a lot of routine work that you would prefer to be done by someone else. If you think of regular updates and backups, scanning for technical issues, cleaning outdated code and apps, etc., as overwhelming, it’s time to get pro Shopify maintenance services.

    Get rid of the headache – a fully equipped Shopify maintenance agency is at your fingertips. Enjoy the full spectrum of Shopify support and maintenance services to feel at ease adding changes or making updates. We at DigitalSuits know every possible issue you could face and how to handle it most effectively.

    Handle any issue with Shopify store maintenance service
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    What is Shopify maintenance all about

    What is Shopify maintenance all about

    The Shopify site maintenance team is another name for your store’s security, fast load speed, and hassle-free implementation of updates. Even more, having a Shopify maintenance expert on your side, gives you confidence over any arising challenge and saves you time innovating your store.

    Shopify support and maintenance services we provide

    Adding new functionality

    We implement new features and custom solutions, integrate native and third-party apps, ensure the scalability of your project, and more.

    Store improvements

    At DigitalSuits, we recommend the most optimal solutions for your project regarding functionality, performance, and designs.

    Plugin and theme updates

    Feel confident to get your theme and plugins updated in-time, eliminating the risk of crashes or losing data.

    Speed & performance optimization

    We carefully identify issues that influence site performance and implement solutions to optimize Shopify store speed.

    Bug fixes & troubleshooting

    With us, you can be sure that any issue is resolved promptly and your store works smoothly.

    Code audit

    Our support services include code audits and refactoring to improve the internal structure of your codebase, its readability, and maintainability.

    24/7 support

    We're always ready to help and answer any questions you may have throughout our shared journey.

    Resolve issues quickly with Shopify maintenance

    Signs you need Shopify support services

    Signs you need Shopify support services

    • Your store has slowed down. Store pages take more than 2-3 seconds to load, leading to lost customers and sales.
    • Broken features ruin the user experience. Your customers regularly experience store breakdowns like filter glitches or checkout bugs.
    • Struggles with theme updates. You have no developer team to update or customize your theme, even for minor changes.
    • Your SEO or analytics aren’t working properly. Your website has broken meta tags or missing analytics events.
    • You require seasonal store changes. You plan regular promotions and seasonal campaigns and need quick store adjustments.
    • Security risks and concerns. You’re concerned about security risks due to poor coding or outdated apps.
    • Your store is growing fast. Your business scales, so you need more customization and Shopify integrations.
    • Low conversion rates despite steady traffic. Shopify CRO starts with a fast, functional store. Expert Shopify support helps create the foundation for better results
    Why you need Shopify maintenance

    Six reasons to choose DigitalSuits’ Shopify maintenance services

    Proven expertise

    We have a proven track record of retaining projects for hundreds of merchants.

    In-time solutions

    We care about meeting the deadlines as we know how much time matters for businesses.

    Reliable developments

    Solutions we deliver are based on the best practices and meet the highest coding standards.

    Round-the-clock support

    Our Shopify maintenance packages include 24/7 support, so we’re always at your disposal.

    Long-term dedication

    Nearly half of our current clients have been working with us for at least three years.

    Transparent workflow

    We strictly adhere to the workflow we approve with you to deliver exactly what you expect.

    • Shopify retainer

    Korean Skincare Brand

    With the Shopify retainer program, we implemented custom features and ensured ongoing support for six stores of a Korean beauty brand.

    • Shopify retainer

    Lunchbox Packs

    Our team updated the client’s Shopify theme and optimized their Shopify Plus store performance to increase customer retention and conversion rates.

    • Shopify retainer

    Luma Nutrition

    We improved designs and optimized user experience across our client’s store to comply with accessibility standards and speed up the website loading.

    • Shopify retainer

    Understatement Underwear

    Our client – a Swedish women’s underwear store – increased their return traffic and conversions due to our services centered around their goals.

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    Why Shopify maintenance and support services matter

    Consistent improvements

    Long-term Shopify website maintenance services lead to improvements consistent with the overall history of your project changes.

    Optimized website performance

    A dedicated Shopify maintenance team optimizes your site performance with every new change, improving your load speed and conversions.

    Regular monitoring and reporting

    You’re always up to date with recently implemented features and their impact on your project performance and business success.

    Security updates and backups

    You're confident that your website and customer data are protected against cyber threats and provided with regular backups.

    Troubleshooting errors

    Whatever error occurs, you have specialists who can troubleshoot it immediately and ensure your store's smooth operation.

    Technical updates

    Maintaining your project also involves regularly updating your themes, apps, and Shopify versions to ensure compatibility and safety.

    We provide Shopify website maintenance services for businesses of all sizes

    Shopify

    Shopify

    We help get the most out of any Shopify plan, optimizing it in line with your needs and requirements, updating features, and improving website performance.

    Shopify Plus

    If you leverage Shopify Plus, our team helps implement advanced features and update the store’s functionality for a better user experience.

    Stages in Shopify website maintenance

    All steps completed
    01

    Initial project analysis

    We discuss your requirements, evaluate the workload, and agree on the cooperation model.

    02

    Testing, releasing updates, and fixing issues

    We ensure our development team is fully involved in your project by testing it, then releasing planned updates and fixing probable bugs.

    03

    Performance tracking

    Checking how your site performs allows us to make partial improvements without compromising the overall project performance.

    04

    Regular analysis

    To keep your projects on top, we provide regular analysis and technical updates to prevent any issues.

    Other services we provide

    01

    Shopify retainer

    Get a dedicated team of Shopify experts to rely on when you need in-time solutions.

    02

    Shopify web development

    Create stunning Shopify websites tailored to your industry and customers' expectations.

    03

    Shopify web design

    Ensure exceptional technical solutions along with the visual consistency of your store.

    05

    Shopify Plus development

    Extend your high-volume projects’ functionality to any desired scope with Shopify Plus features.

    06

    Shopify migration

    Rely on our assistance in migrating your store from any platform to Shopify.

    Frequently asked questions

    By leveraging Shopify maintenance and support services, you:

    • prevent bugs and technical issues
    • ensure in-time updates
    • optimize your store to adhere to performance benchmarks and user expectations.

    The DigitalSuits Shopify maintenance team regularly monitors and tests your ongoing projects, plans and implements updates, optimizes your store's performance, and fixes bugs. If you’re looking to resolve your current issues, contact us for a consultation and quick fix.

    The Shopify maintenance cost depends on the scope of work and the team's workload. For example, with the Basic DigitalSuits retainer plan with 15 hours of design and development support, you're expected to pay $900 monthly. If you need more hours on your project, Shopify website maintenance costs will change respectively. Explore Shopify retainer pricing to choose the plan that suits your needs best, or contact us for personalized recommendations.

    Regular maintenance and support are necessary for:

    We support our clients in any required endeavors, such as redesigning their stores, releasing new features, implementing new CRM, running bug checks, and store performance testing. Need to make some changes to your store? Don’t hesitate to contact us for collaboration.

    Sure, we provide security updates by implementing the latest Shopify features and regularly run safety audits to ensure your project is protected.

    Check out the full range of our services

    What our clients say

    Alexander Koshchits - Azati
    They're always motivated and a great addition to our current team.

    Overall, the provided resources have gelled seamlessly with the internal team, establishing a highly collaborative workflow. What's more, they have a thorough understanding of every task, allowing them to deliver exactly what's needed and offer alternative solutions. They're skilled and driven, too.

    Alexandre Robicquet - Crossing Minds
    We had quite a complicated project, but DigitalSuits managed to lead and support us.

    We needed a partner well-versed in Shopify and back- and frontend development. Despite being in the middle of a war, DigitalSuits’ team has been very responsive and has deployed every aspect of the project on time. They’ve delivered projects within our budget.

    David Olkovetsky - Artisan Revere
    They're extremely focused on making sure results achieve your standards.

    Their team is extremely responsive and always tries to help. They're a pleasure to work with. Leadership is involved in every step of the process. They'll keep making changes until you're satisfied. Unfortunately, I can't share any metrics, other than to say, DigitalSuits achieved everything we asked for.

    Devin Bethel
    They pulled the right metrics that we needed..

    The client was delighted with DigitalSuits' end product, which is now instrumental for their daily operations. The team praised their amazing project management and outstanding professionalism throughout the engagement.

    Henna Mehta - Askporter
    DigitalSuits proved themselves to be specialists in their field.

    The successful launch of the first demo has generated positive feedback and interest. DigitalSuits seeks constant product improvement through continuous communication and proactive team integration. Their industry expertise contributes to intuitive, efficient project management.

    Kamran Doorsoun - Janado GmbH
    The collaboration is insane! All previously discussed topics and promises were kept!

    Despite their situation in Ukraine, DigitalSuits delivered all their promises on time and within budget. Their team showcased consistent professionalism and team spirit. Moreover, they leveraged Figma to present and implement their outputs. Overall, the client was satisfied with their service.

    Laurents Mohr - Happyglam
    They provide good value for money and have kind staff.

    The DigitalSuits team stepped in to take over the project from another vendor. The team demonstrated their effective workflow and compliance with industry best practices. As a result of this, the team was able to deliver on their tasks in a timely and professional manner.

    Maarten Raaijmakers - HappySoaps
    DigitalSuits has come to the rescue in our time of need.

    No matter the challenge we throw at them, DigitalSuits listens to the issue and finds a solution. They never take the victim role; their team takes responsibility for their work.

    Michael Lewis - Claim Technology
    The DigitalSuits team fully devoted themselves to producing a quality final product.

    Their team was responsible for the IT architecture, front- and backend web development work for the platform components, and API implementations. The main app is programmed using Ruby on Rails, and the frontend was developed using React.js. They delivered superior services, assigning only highly-experienced professionals to the project.

    Nick Addyman - Laurus Law
    They quickly grasped what we wanted to do and have designed and delivered solutions to achieve this.

    DigitalSuits dug deeper into the business and the idea to have a better understanding of the business and the market. They quickly grasped what we wanted to do and have designed and delivered solutions to achieve this. They regularly communicate well. I'm very happy working with them.

    Takeshi Amano
    I’m very happy with DigitalSuits.

    Internal and external stakeholders have been pleased with DigitalSuits' development skills. The team is capable of pivoting if their strategy doesn't work as expected. They're also open to feedback. Their responsive, talented, and committed approach enables them to establish a fruitful partnership.

    Sergei Gusev - Scetbird
    They did everything possible to launch our website on time.

    DigitalSuits successfully executed on time, adhering to requirements, and a strict budget. The team's project management was extremely efficient. The team lead, in particular, always maintained a positive attitude and showcased utmost professionalism at all times. They truly went above and beyond.

    Check our cases

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    KOIO

    Shopify retainer

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    We analyse and estimate

    We will analyse your requirements, prepare project estimation, approximate timeline and propose what we can offer to meet your needs

    We sign and start

    Now, if you are ready to turn your idea into action, we will sign a contract that is complying with your local laws & see how your idea becomes a real product

    You can upload up to 10 files with any of the following extensions: .pdf, .docx, .ppt/x, .xls/x, .rtf, .txt

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      We just received your message. Thank you for contacting DigitalSuits. We will get back in touch with you soon! Have a great day!