Custom CRM Development Services

Our team develops custom CRM software for businesses of all sizes, allowing you to scale as a company grows. Secure flawless business operations with customized CRM solutions tailored to your specific requirements and needs.

Hire us

Adopt custom CRM solutions with clever assistance from DigitalSuits

Custom CRM development serves as a strategic business asset and provides a pleasant customer experience that can lead to more than 90% of clients being willing to return. By using CRM development, businesses can consolidate and manage client-centric efforts through real-time data insights and effective marketing tools. CRM systems minimize the time and effort required for customer engagement while enhancing sales cycles and pinpointing upselling opportunities.

DigitalSuits supports companies around the globe in the creation, migration, or adoption of tailored custom CRM solutions. We thoroughly analyze your individual business processes and objectives to craft CRM solutions that seamlessly align with them. If you desire to incorporate mobile functionality into your organization's CRM, enabling your team to access it via their mobile devices, manage tasks on the move, and receive real-time notifications regarding customer activity and interactions, custom CRM software can turn this vision into reality. We implement a wealth of development best practices into your CRM application to enhance its capabilities.

Let's discuss your project

Our CRM development services are fully tailored to your requirements and needs

Custom CRM software development

Our team crafts personalized CRM solutions that cater to businesses of all sizes, providing scalability options to accommodate your company's growth. These custom CRM systems are meticulously tailored to meet your specific requirements and needs.

CRM modernization and optimization

An excellent benefit of a robust CRM system is its natural compatibility with other data sources and the optimization solutions we offer for your company. We are ready to maximize your CRM potential with AI or ML algorithms to automate processes for new prospects and existing clients.

Cloud-based CRM services

We design cloud-based CRM solutions to deliver automated business processes to manage the complete customer journey – from lead nurturing to opportunity management, and continued account maintenance. Through integration with external systems, you are able to engage with customers from anywhere and on any device.

CRM customization

Our CRM development company focuses on the implementation, maintenance, and support of highly customized CRM software solutions to make them perfectly aligned with your business needs and requirements. Our custom CRM developers tailor CRM features to align with your brand-specific and customer-centric activities and marketing efforts.

CRM integrations

DigitalSuits is a proficient CRM development company that provides seamless integration for your CRM platform. With third-party integrations, we help our clients enhance case escalation, deepen their understanding of each customer, and empower them to influence customer journeys across various channels.

CRM migration

We have the capability to transfer all client data, media files, and other resources from one customer relationship management software to another. Your data security is guaranteed, and we offer CRM data backup. Additionally, we perform thorough testing and data validation before your CRM program is launched.

CRM application development for mobile

The DigitalSuits team is competent at building custom CRM apps. With mobile CRM apps, you will help your managers facilitate successful deals through quick access to dashboards and analytics, calendar management, interactions with clients, email management, account updates, and more.

CRM development consulting

Our team of business analysts, product designers, AI specialists, and other experts will closely collaborate with you to create a project plan. This plan will include measurable project objectives, estimate the cost of custom CRM development, set timeframes and essential features of your unique CRM.

Explore what features you gain with CRM system development

Customer service

Establish an efficient contact center with multi-channel case capture, rule-based case routing, and rapid access to a knowledge base for your agents.

Call center

Set up automated routing for inbound calls, schedule outbound calls, and record calls for future analysis and service enhancement.

Field service

Optimize on-site visits for your field workers by reaching maximum efficiency. We digitize your field service operations to enhance the efficiency of management.

Marketing

Efficiently handle personalized, event-triggered campaigns across various marketing and advertising channels.

Lead сapture

Integrate your CRM with all lead generation sources and eliminate the need for time-consuming manual lead registration processes.

Sales

Enhance the speed and quality of lead processing with real-time AI assistance, achieve end-to-end visibility in your sales pipeline, and enable efficient daily task management.

Customer self-service

Establish a platform where customers can easily discover solutions to common challenges, reducing the workload on your customer service team

CPQ and billing

Manage your pricing data, including multiple price books, seasonal discounting, multi-tier pricing, and more, while also automating the generation of quotes and invoices.

Order fulfillment

Enable various order fulfillment scenarios, enhance order routing with intelligent allocation to diverse inventory locations, and efficiently handle order returns

Why DigitalSuits is the right CRM software development partner

Diverse service offerings

Our team provides a comprehensive spectrum of custom CRM development services suitable for businesses of all sizes, from small enterprises to large corporations. You have the option to entrust us with product engineering or enhance your current team with our talented CRM developers, business analysts, UI/UX designers, and more.

Agile principles

At DigitalSuits, we belong to a group of CRM software development companies that incorporate agile practices into software development. Our goal is to cultivate a thriving and productive collaborative environment, enabling CRM users to achieve optimal business outcomes.

Streamlined development approach

As a CRM vendor, we embrace lean software development practices. This approach ensures full team engagement in projects, minimizes resource wastage, and enhances the development process through knowledge-sharing and feedback exchange.

Cross-functional teams

Achieving CRM-related business objectives demands a unified strategy and meticulous planning. We ensure seamless collaboration by cross-functional teams with industry-specific expertise. Together, we brainstorm ideas and formulate pertinent and valuable initiatives.

Our well-organized and fast CRM development process

Discovery and strategic planning

Our initial step in CRM development involves assessing business objectives, mapping out the development process, and assembling a dedicated team. We thoroughly evaluate system prerequisites to conduct a comprehensive risk assessment.

Design and development

Following the design specifications and requirements, our developers create a customized CRM system tailored to your needs. Our custom CRM development company has the flexibility to integrate pre-existing features, tailor them to your preferences, or develop entirely new custom modules from the ground up.

Integration

Next, we seamlessly integrate your CRM solution into your existing business workflows to ensure a smooth and synchronized data flow. Our software engineers also have the capability to incorporate third-party services to enhance the overall value.

Quality assurance

Our dedicated QA team rigorously evaluates the final product against predefined benchmarks, identifying and rectifying inefficiencies while conducting comprehensive testing across all aspects of your software.

Data migration

Following that, we perform the transfer of essential data from legacy systems and spreadsheets to construct a comprehensive overview. Our developers craft a migration strategy aimed at preventing data loss and minimizing disruption to the business ecosystem.

Support

Our custom CRM software development company assists you in maximizing the benefits of your CRM solution by providing regular updates, optimizing performance, and applying security patches. Additionally, we fine-tune the solution post-deployment to align with the specific requirements of your company.

Remarkable outcomes of enterprises partnering with expert CRM developers

reduction in manual effort across sales, marketing, and customer service

increase in lead conversion rate

increase in lead volume

decrease in customer service ticket volume

boost in sales productivity

improvement in customer retention

How custom CRM software aligns with your business needs

CRM software development is tailored to fit unique requirements for customer management, company operations, and achieving a high return on investment (ROI). Our team of professional software developers specializes in providing CRM software solutions to effectively organize and leverage vast amounts of business data and transform it into valuable interactions.

We are ready to go the extra mile to make sure our CRM system development services consolidate data from various sources and meet customer expectations. With a strong focus on analytical insights, we streamline sales processes and forecast revenue growth.

At DigitalSuits, a custom CRM software development company, we prioritize safeguarding your privacy and data. We design highly secure systems that align with customer preferences, industry standards, and agile methodologies. By integrating specialized CRM software solutions with robust real-time analytics and mobile capabilities, our clients experience enhanced productivity and efficiency.

Wide CRM development capabilities for your business

Accounts and case management

A tailored CRM system is a valuable tool for managing user cases and accounts. These tools automatically gather client data and significantly increase customer satisfaction.

Enhancing customer engagement

Our CRM developers create efficient solutions for managing opportunities. They present real-time data on client engagement levels and help to understand areas of improvement.

Centralizing sales data

Customized CRM solutions seamlessly integrate with third-party extensions and tools. Your sales reps and sales managers will get access to comprehensive sales data in a single location, streamlining the processes.

Streamlining workflow

DigitalSuits can develop a personalized CRM solution that automates approvals, workflow, and task management. You get a 360-degree view of your role-based workflows, business processes, cross-department interactions, and more.

CRM extensions

If your team utilizes on-premise solutions, these can be seamlessly integrated with custom solutions to enhance convenience, centralize data, and simplify management. Our team of software developers can and integrate for your benefit back-office systems, analytics tools, third-party plugins, and more.

Enhanced analytics and reporting

Customizable CRM software delivers added value by offering real-time data on client conversion, lead generation, and sales value. The CRM tool enables the creation of customized dashboards that can highlight critical data points related to users who demand extra attention.

Benefits of our custom CRM development

Tailored and efficient

To enhance business productivity, your CRM should offer a streamlined solution. Our dedicated team ensures that only the functions you require are included, and they are organized to align with your specific operations.

Immediate start

Begin using the features to their full potential right away, as our simple and user-friendly design requires no training. With our custom CRM development company, you may enhance business efficiency and output.

Cost efficiency

Realize cost savings on both development expenses and ongoing business operations. By constructing the software with only the essential functional specifications you require, you can achieve a reduction in long-term operating costs.

Effortless system expansion

The ease of adding new features swiftly to enhance customer engagement, optimize the sales pipeline, and drive overall digital transformation in response to evolving needs.

Use cases for CRM

While all modules share a common database, they are customized to meet the specific requirements of each business unit, making them the ideal choice for ensuring customer satisfaction.

Enhanced integration

The utilization of third-party APIs for marketing campaigns, sales processes, and engagement options presents an optimal approach to reducing development and maintenance expenses.

CRM software development following the best industry practice

Insurance

Experience the advantages of our CRM development services to enhance the efficiency of your claims management.

Learn more

E-commerce

Monitor online sales, track inventory levels, and manage marketing initiatives effortlessly through our all-in-one custom solution.

Learn more

Fintech

Strengthen transactional processes and unify all financial channels into a cohesive system with adaptable solutions.

Learn more

Real estate

To stay ahead of the curve, try our CRM systems that handle a huge number of clients and provide quality services.

Learn more

Event management

Our customized CRM system is designed to streamline the event planning and logistics process.

Learn more

Information technology

Our CRM software, based on ML and AI technologies, maintains hyper-personalized communication with your customers.

Learn more

Frequently asked questions

At what point should a company introduce a CRM system?

While smaller software solutions for specific business functions are available, adopting an approach that involves implementing an ERP, accounting software, and a Sales Management Tool (SMT) individually is not advisable for a business with aspirations of growth beyond a few employees. The most efficient CRMs are designed to begin with a modest scale and expand in tandem with your business.

As your business strategy evolves and becomes more sophisticated, your tools should adapt accordingly. Regardless of your business's size or the pace at which it's growing, it's crucial to seek out tools that can evolve alongside your needs. Every business is unique, but we've being developed CRM software for small companies considering the implementation of a CRM system, making them more efficient and profitable.

What are the advantages of opting for a custom CRM instead of off-the-shelf alternatives?

Choosing to develop your own custom CRM system instead of purchasing an off-the-shelf solution is an important strategic decision for every business. Indeed, both options aim to enhance customer relationship management.

While custom CRM development may involve greater initial investments compared to buying a pre-made solution, the long-term benefits are certainly worth it. Building your own CRM system provides you with dependable software that aligns precisely with your company's existing requirements and can be effortlessly expanded as your business expands.

Is it possible to enhance or update an existing CRM system?

Certainly, it's entirely feasible to ensure your custom CRM can integrate smoothly with both existing market applications and legacy software. During the CRM development process, we can create either public or private APIs, enabling seamless communication with other preferred software solutions at a later stage.

Prior to committing to a CRM upgrade, it's essential to assess your existing system and discern its strengths, weaknesses, and areas that require improvement. Consider which features are in frequent use, pinpoint any pain points or challenges you encounter, and evaluate the objectives and needs of both your sales team and customers. Additionally, we assess the compatibility of your CRM with your other tools and platforms. A comprehensive audit of your current CRM will guide you in identifying your requirements for a new system and the data that needs to be transferred.

What our clients say

Michael Lewis

CEO

,Claim Technology

5.0

“The DigitalSuits team fully devoted themselves to producing a quality final product.”

Their team was responsible for the IT architecture, front- and backend web development work for the platform components, and API implementations. The main app is programmed using Ruby on Rails, and the frontend was developed using React.js. They delivered superior services, assigning only highly-experienced professionals to the project.

David Olkovetsky

Owner

,Artisan Revere

5.0

"They're extremely focused on making sure results achieve your standards."

We hired DigitalSuits to develop our website in conjunction with our designer. Our goals were to get the site pixel-perfect compared to our designs. DigitalSuits team was able to meet all of the expectations for the project. The company appreciated how well the team took their feedback and was always eager to fix any issues.

Michael Lewis

CEO

,Claim Technology

5.0

“The DigitalSuits team fully devoted themselves to producing a quality final product.”

David Olkovetsky

Owner

,Artisan Revere

5.0

"They're extremely focused on making sure results achieve your standards."

Henna Mehta

Operations Associate

,Askporter

5.0

"DigitalSuits proved themselves to be specialists in their field."

The successful launch of the first demo has generated positive feedback and interest. DigitalSuits seeks constant product improvement through continuous communication and proactive team integration. Their industry expertise contributes to intuitive, efficient project management.

Sergei Gusev

Co-founder and CPO

,Scentbird

5.0

"They did everything possible to launch our website on time."

DigitalSuits successfully executed on time, adhering to requirements, and a strict budget. The team's project management was extremely efficient. The team lead, in particular, always maintained a positive attitude and showcased utmost professionalism at all times. They truly went above and beyond.

Nick Addyman

Chairman

,Laurus Law

5.0

"They quickly grasped what we wanted to do and have designed and delivered solutions to achieve this."

DigitalSuits delivered a robust application from which the client can anticipate significant results. The team was highly motivated and demonstrated real dedication to the project's success. They weren't afraid to dig deeper into the business idea behind the product to implement the best solutions.

Maarten Raaijmakers

Product Manager

,HappySoaps

5.0

"DigitalSuits has come to the rescue in our time of need."

DigitalSuits is able to take on any challenge the client throws at them and present viable solutions. Their team completes projects quickly and efficiently; they’ve met the client’s needs. The partners communicate clearly through several channels, including email, Slack, and regular meetings.

Takeshi Amano

CEO

,Ikedayama

5.0

"I’m very happy with DigitalSuits."

Internal and external stakeholders have been pleased with DigitalSuits' development skills. The team is capable of pivoting if their strategy doesn't work as expected. They're also open to feedback. Their responsive, talented, and committed approach enables them to establish a fruitful partnership.

Devin Bethel

CEO

,JP Bathroom Master LLC

5.0

"They pulled the right metrics that we needed.."

The client was delighted with DigitalSuits' end product, which is now instrumental for their daily operations. The team praised their amazing project management and outstanding professionalism throughout the engagement.

Kamran Doorsoun

Head of Marketing

,Janado GmbH

5.0

"The collaboration is insane! All previously discussed topics and promises were kept!"

Despite their situation in Ukraine, DigitalSuits delivered all their promises on time and within budget. Their team showcased consistent professionalism and team spirit. Moreover, they leveraged Figma to present and implement their outputs. Overall, the client was satisfied with their service.

Alexander Koshchits

Business Development Manager

,Azati

5.0

"They're always motivated and a great addition to our current team."

Overall, the provided resources have gelled seamlessly with the internal team, establishing a highly collaborative workflow. What's more, they have a thorough understanding of every task, allowing them to deliver exactly what's needed and offer alternative solutions. They're skilled and driven, too.

Alexandre Robicquet

CEO & Co-founder

,Crossing Minds

5.0

“We had quite a complicated project, but DigitalSuits managed to lead and support us.”

DigitalSuits integrated Shopify with our APIs and then developed a corresponding app for the Shopify App Store. This project connected all of our services and APIs through a Shopify ecosystem. DigitalSuits has successfully completed the project on time, and we’re planning to begin another one quite soon.

Laurents Mohr

CEO & Co-founder

,Happyglam

5.0

"They provide good value for money and have kind staff."

The DigitalSuits team stepped in to take over the project from another vendor. The team demonstrated their effective workflow and compliance with industry best practices. As a result of this, the team was able to deliver on their tasks in a timely and professional manner. Now DigitalSuits is building and maintaining our four Shopify stores.

Michael Lewis

CEO

,Claim Technology

5.0

“The DigitalSuits team fully devoted themselves to producing a quality final product.”

David Olkovetsky

Owner

,Artisan Revere

5.0

"They're extremely focused on making sure results achieve your standards."

Choose Your Engagement Model

Askporter

AskPorter is a messaging platform that uses AI for optimization of various levels of management including property and facilities management, admin, and cost management. It helps to provide better client service and enhance client satisfaction.

Askporter

Laurus

Laurus is a modern law firm based in the United Kingdom. The solution was to introduce digital transformation to the company. It included integration of the BPMN Workflow Engine RPA system for automation of manual tasks and development of two separate applications for gathering, sharing client information and other documentation between the company offices.

Laurus

Insurtech Marketplace for Claim Technology

The idea is to provide digital transformation services to insurance companies by using the platform. It covers the following major goals: optimizing the interaction between clients and insurance companies, speeding up data processing, as a result, reducing the costs of administration work.

Insurtech Marketplace for Claim Technology

View all cases