Custom CRM Development Services

Our team develops custom CRM software for businesses of all sizes, allowing you to scale as a company grows. Secure flawless business operations with customized CRM solutions tailored to your specific requirements and needs.

Adopt custom CRM solutions with clever assistance from DigitalSuits

Custom CRM development serves as a strategic business asset and provides a pleasant customer experience that can lead to more than 90% of clients being willing to return. By using CRM development, businesses can consolidate and manage client-centric efforts through real-time data insights and effective marketing tools. CRM systems minimize the time and effort required for customer engagement while enhancing sales cycles and pinpointing upselling opportunities.

DigitalSuits supports companies around the globe in the creation, migration, or adoption of tailored custom CRM solutions. We thoroughly analyze your individual business processes and objectives to craft CRM solutions that seamlessly align with them. If you desire to incorporate mobile functionality into your organization's CRM, enabling your team to access it via their mobile devices, manage tasks on the move, and receive real-time notifications regarding customer activity and interactions, custom CRM software can turn this vision into reality. We implement a wealth of development best practices into your CRM application to enhance its capabilities.


Our CRM development services are fully tailored to your requirements and needs

Custom CRM software development

Our team crafts personalized CRM solutions that cater to businesses of all sizes, providing scalability options to accommodate your company's growth. These custom CRM systems are meticulously tailored to meet your specific requirements and needs.

CRM modernization and optimization

An excellent benefit of a robust CRM system is its natural compatibility with other data sources and the optimization solutions we offer for your company. We are ready to maximize your CRM potential with AI or ML algorithms to automate processes for new prospects and existing clients.

Cloud-based CRM services

We design cloud-based CRM solutions to deliver automated business processes to manage the complete customer journey – from lead nurturing to opportunity management, and continued account maintenance. Through integration with external systems, you are able to engage with customers from anywhere and on any device.

CRM customization

Our CRM development company focuses on the implementation, maintenance, and support of highly customized CRM software solutions to make them perfectly aligned with your business needs and requirements. Our custom CRM developers tailor CRM features to align with your brand-specific and customer-centric activities and marketing efforts.

CRM integrations

DigitalSuits is a proficient CRM development company that provides seamless integration for your CRM platform. With third-party integrations, we help our clients enhance case escalation, deepen their understanding of each customer, and empower them to influence customer journeys across various channels.

CRM migration

We have the capability to transfer all client data, media files, and other resources from one customer relationship management software to another. Your data security is guaranteed, and we offer CRM data backup. Additionally, we perform thorough testing and data validation before your CRM program is launched.

CRM application development for mobile

The DigitalSuits team is competent at building custom CRM apps. With mobile CRM apps, you will help your managers facilitate successful deals through quick access to dashboards and analytics, calendar management, interactions with clients, email management, account updates, and more.

CRM development consulting

Our team of business analysts, product designers, AI specialists, and other experts will closely collaborate with you to create a project plan. This plan will include measurable project objectives, estimate the cost of custom CRM development, set timeframes and essential features of your unique CRM.

Explore what features you gain with CRM system development

Customer service

Establish an efficient contact center with multi-channel case capture, rule-based case routing, and rapid access to a knowledge base for your agents.

Call center

Set up automated routing for inbound calls, schedule outbound calls, and record calls for future analysis and service enhancement.

Field service

Optimize on-site visits for your field workers by reaching maximum efficiency. We digitize your field service operations to enhance the efficiency of management.


Efficiently handle personalized, event-triggered campaigns across various marketing and advertising channels.

Lead сapture

Integrate your CRM with all lead generation sources and eliminate the need for time-consuming manual lead registration processes.


Enhance the speed and quality of lead processing with real-time AI assistance, achieve end-to-end visibility in your sales pipeline, and enable efficient daily task management.

Customer self-service

Establish a platform where customers can easily discover solutions to common challenges, reducing the workload on your customer service team

CPQ and billing

Manage your pricing data, including multiple price books, seasonal discounting, multi-tier pricing, and more, while also automating the generation of quotes and invoices.

Order fulfillment

Enable various order fulfillment scenarios, enhance order routing with intelligent allocation to diverse inventory locations, and efficiently handle order returns

Why DigitalSuits is the right CRM software development partner

Diverse service offerings

Our team provides a comprehensive spectrum of custom CRM development services suitable for businesses of all sizes, from small enterprises to large corporations. You have the option to entrust us with product engineering or enhance your current team with our talented CRM developers, business analysts, UI/UX designers, and more.

Agile principles

At DigitalSuits, we belong to a group of CRM software development companies that incorporate agile practices into software development. Our goal is to cultivate a thriving and productive collaborative environment, enabling CRM users to achieve optimal business outcomes.

Streamlined development approach

As a CRM vendor, we embrace lean software development practices. This approach ensures full team engagement in projects, minimizes resource wastage, and enhances the development process through knowledge-sharing and feedback exchange.

Cross-functional teams

Achieving CRM-related business objectives demands a unified strategy and meticulous planning. We ensure seamless collaboration by cross-functional teams with industry-specific expertise. Together, we brainstorm ideas and formulate pertinent and valuable initiatives.

Our well-organized and fast CRM development process

Discovery and strategic planning

Our initial step in CRM development involves assessing business objectives, mapping out the development process, and assembling a dedicated team. We thoroughly evaluate system prerequisites to conduct a comprehensive risk assessment.

Discovery and strategic planning

Design and development

Following the design specifications and requirements, our developers create a customized CRM system tailored to your needs. Our custom CRM development company has the flexibility to integrate pre-existing features, tailor them to your preferences, or develop entirely new custom modules from the ground up.

Design and development


Next, we seamlessly integrate your CRM solution into your existing business workflows to ensure a smooth and synchronized data flow. Our software engineers also have the capability to incorporate third-party services to enhance the overall value.


Quality assurance

Our dedicated QA team rigorously evaluates the final product against predefined benchmarks, identifying and rectifying inefficiencies while conducting comprehensive testing across all aspects of your software.

Data migration

Following that, we perform the transfer of essential data from legacy systems and spreadsheets to construct a comprehensive overview. Our developers craft a migration strategy aimed at preventing data loss and minimizing disruption to the business ecosystem.

Data migration


Our custom CRM software development company assists you in maximizing the benefits of your CRM solution by providing regular updates, optimizing performance, and applying security patches. Additionally, we fine-tune the solution post-deployment to align with the specific requirements of your company.


Remarkable outcomes of enterprises partnering with expert CRM developers

reduction in manual effort across sales, marketing, and customer service
increase in lead conversion rate
increase in lead volume
decrease in customer service ticket volume
boost in sales productivity
improvement in customer retention

How custom CRM software aligns with your business needs

CRM software development is tailored to fit unique requirements for customer management, company operations, and achieving a high return on investment (ROI). Our team of professional software developers specializes in providing CRM software solutions to effectively organize and leverage vast amounts of business data and transform it into valuable interactions.

We are ready to go the extra mile to make sure our CRM system development services consolidate data from various sources and meet customer expectations. With a strong focus on analytical insights, we streamline sales processes and forecast revenue growth.

At DigitalSuits, a custom CRM software development company, we prioritize safeguarding your privacy and data. We design highly secure systems that align with customer preferences, industry standards, and agile methodologies. By integrating specialized CRM software solutions with robust real-time analytics and mobile capabilities, our clients experience enhanced productivity and efficiency.

Wide CRM development capabilities for your business


Accounts and case management

A tailored CRM system is a valuable tool for managing user cases and accounts. These tools automatically gather client data and significantly increase customer satisfaction.


Enhancing customer engagement

Our CRM developers create efficient solutions for managing opportunities. They present real-time data on client engagement levels and help to understand areas of improvement.


Centralizing sales data

Customized CRM solutions seamlessly integrate with third-party extensions and tools. Your sales reps and sales managers will get access to comprehensive sales data in a single location, streamlining the processes.


Streamlining workflow

DigitalSuits can develop a personalized CRM solution that automates approvals, workflow, and task management. You get a 360-degree view of your role-based workflows, business processes, cross-department interactions, and more.


CRM extensions

If your team utilizes on-premise solutions, these can be seamlessly integrated with custom solutions to enhance convenience, centralize data, and simplify management. Our team of software developers can and integrate for your benefit back-office systems, analytics tools, third-party plugins, and more.


Enhanced analytics and reporting

Customizable CRM software delivers added value by offering real-time data on client conversion, lead generation, and sales value. The CRM tool enables the creation of customized dashboards that can highlight critical data points related to users who demand extra attention.

Benefits of our custom CRM development

Tailored and efficient

To enhance business productivity, your CRM should offer a streamlined solution. Our dedicated team ensures that only the functions you require are included, and they are organized to align with your specific operations.

Immediate start

Begin using the features to their full potential right away, as our simple and user-friendly design requires no training. With our custom CRM development company, you may enhance business efficiency and output.

Cost efficiency

Realize cost savings on both development expenses and ongoing business operations. By constructing the software with only the essential functional specifications you require, you can achieve a reduction in long-term operating costs.

Effortless system expansion

The ease of adding new features swiftly to enhance customer engagement, optimize the sales pipeline, and drive overall digital transformation in response to evolving needs.

Use cases for CRM

While all modules share a common database, they are customized to meet the specific requirements of each business unit, making them the ideal choice for ensuring customer satisfaction.

Enhanced integration

The utilization of third-party APIs for marketing campaigns, sales processes, and engagement options presents an optimal approach to reducing development and maintenance expenses.

CRM software development following the best industry practice

Frequently asked questions

While smaller software solutions for specific business functions are available, adopting an approach that involves implementing an ERP, accounting software, and a Sales Management Tool (SMT) individually is not advisable for a business with aspirations of growth beyond a few employees. The most efficient CRMs are designed to begin with a modest scale and expand in tandem with your business.

As your business strategy evolves and becomes more sophisticated, your tools should adapt accordingly. Regardless of your business's size or the pace at which it's growing, it's crucial to seek out tools that can evolve alongside your needs. Every business is unique, but we've being developed CRM software for small companies considering the implementation of a CRM system, making them more efficient and profitable.

Choosing to develop your own custom CRM system instead of purchasing an off-the-shelf solution is an important strategic decision for every business. Indeed, both options aim to enhance customer relationship management.

While custom CRM development may involve greater initial investments compared to buying a pre-made solution, the long-term benefits are certainly worth it. Building your own CRM system provides you with dependable software that aligns precisely with your company's existing requirements and can be effortlessly expanded as your business expands.

Certainly, it's entirely feasible to ensure your custom CRM can integrate smoothly with both existing market applications and legacy software. During the CRM development process, we can create either public or private APIs, enabling seamless communication with other preferred software solutions at a later stage.

Prior to committing to a CRM upgrade, it's essential to assess your existing system and discern its strengths, weaknesses, and areas that require improvement. Consider which features are in frequent use, pinpoint any pain points or challenges you encounter, and evaluate the objectives and needs of both your sales team and customers. Additionally, we assess the compatibility of your CRM with your other tools and platforms. A comprehensive audit of your current CRM will guide you in identifying your requirements for a new system and the data that needs to be transferred.

What our clients say

Michael Lewis


,Claim Technology
“The DigitalSuits team fully devoted themselves to producing a quality final product.”
Their team was responsible for the IT architecture, front- and backend web development work for the platform components, and API implementations. The main app is programmed using Ruby on Rails, and the frontend was developed using React.js. They delivered superior services, assigning only highly-experienced professionals to the project.

David Olkovetsky


,Artisan Revere
"They're extremely focused on making sure results achieve your standards."
We hired DigitalSuits to develop our website in conjunction with our designer. Our goals were to get the site pixel-perfect compared to our designs. DigitalSuits team was able to meet all of the expectations for the project. The company appreciated how well the team took their feedback and was always eager to fix any issues.

Choose Your Engagement Model

The 24/7 Digital Property Assistant and Management Platform for AskPorter

AskPorter is a messaging platform that uses AI for optimization of various levels of management including property and facilities management, admin, and cost management. It helps to provide better client service and enhance client satisfaction.
The 24/7 Digital Property Assistant and Management Platform for AskPorter

Cloud RPA Solution for a Modern Law Firm Laurus

Laurus is a modern law firm based in the United Kingdom. The solution was to introduce digital transformation to the company. It included integration of the BPMN Workflow Engine RPA system for automation of manual tasks and development of two separate applications for gathering, sharing client information and other documentation between the company offices.
Cloud RPA Solution for a Modern Law Firm Laurus

Insurtech Marketplace for Claim Technology

The idea is to provide digital transformation services to insurance companies by using the platform. It covers the following major goals: optimizing the interaction between clients and insurance companies, speeding up data processing, as a result, reducing the costs of administration work.
Insurtech Marketplace for Claim Technology
Contact us
Please fill out the form below and we will contact you shortly.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. By submitting, I agree to DigitalSuits Privacy Notice.

What happens next?

  1. Our sales manager will get in touch with you to discuss your business idea in details within 1 day
  2. We will analyse your requirements, prepare project estimation, approximate timeline and propose what we can offer to meet your needs
  3. Now, if you are ready to turn your idea into action, we will sign a contract that is complying with your local laws & see how your idea becomes a real product