Shopify Maintenance and Support Services

Q: What makes Shopify support and maintenance services necessary?

Regular maintenance and support are necessary for: - delivering an exceptional user experience - [boosting conversions](https://digitalsuits.co/blog/tips-on-how-to-improve-conversions-of-your-shopify-website/) - [increasing sales](https://digitalsuits.co/blog/how-to-increase-sales-on-shopify-top-15-strategies/) by timely implementing all needed changes.

Handle any issue with Shopify store maintenance services

Running a successful store requires quite a lot of routine work that you would prefer to be done by someone else. If you think of regular updates and backups, scanning for technical issues, cleaning outdated code and apps, etc., as overwhelming, it’s time to get pro Shopify maintenance services.

Get rid of the headache – a fully equipped Shopify maintenance agency is at your fingertips. Enjoy the full spectrum of Shopify support and maintenance services to feel at ease adding changes or making updates. We at DigitalSuits know every possible issue you could face and how to handle it most effectively.

Hire us

Handle any issue with Shopify store maintenance service

What is Shopify maintenance all about

The Shopify site maintenance team is another name for your store’s security, fast load speed, and hassle-free implementation of updates. Even more, having a Shopify maintenance expert on your side, gives you confidence over any arising challenge and saves you time innovating your store.

Shopify support and maintenance services we provide

Adding new functionality

We implement new features and custom solutions, integrate native and third-party apps, ensure the scalability of your project, and more.

Store improvements

At DigitalSuits, we recommend the most optimal solutions for your project regarding functionality, performance, and designs.

Plugin and theme updates

Feel confident to get your theme and plugins updated in-time, eliminating the risk of crashes or losing data.

Speed & performance optimization

We carefully identify issues that influence site performance and implement solutions to optimize Shopify store speed.

Bug fixes & troubleshooting

With us, you can be sure that any issue is resolved promptly and your store works smoothly.

Third-party app integration support

We ensure a seamless connection with third-party systems, including Shopify ERP integration and Shopify CRM, for enhanced productivity and operational efficiency.

Code audit

Our support services include code audits and refactoring to improve the internal structure of your codebase, its readability, and maintainability.

24/7 support

We're always ready to help and answer any questions you may have throughout our shared journey.

Signs you need Shopify support services

Your store has slowed down. Store pages take more than 2-3 seconds to load, leading to lost customers and sales.
Broken features ruin the user experience. Your customers regularly experience store breakdowns like filter glitches or checkout bugs.
Struggles with theme updates. You have no developer team to update or customize your theme, even for minor changes.
Your SEO or analytics aren’t working properly. Your website has broken meta tags or missing analytics events.

You require seasonal store changes. You plan regular promotions and seasonal campaigns and need quick store adjustments.
Security risks and concerns. You’re concerned about security risks due to poor coding or outdated apps.
Your store is growing fast. Your business scales, so you need more customization and integrations for your Shopify store.
Low conversion rates despite steady traffic. Shopify CRO starts with a fast, functional store. Expert Shopify support helps create the foundation for better results

Six reasons to choose DigitalSuits’ Shopify maintenance services

Proven expertise

We have a proven track record of retaining projects for hundreds of merchants.

In-time solutions

We care about meeting the deadlines as we know how much time matters for businesses.

Reliable developments

Solutions we deliver are based on the best practices and meet the highest coding standards.

Round-the-clock support

Our Shopify maintenance packages include 24/7 support, so we’re always at your disposal.

Long-term dedication

Nearly half of our current clients have been working with us for at least three years.

Transparent workflow

We strictly adhere to the workflow we approve with you to deliver exactly what you expect.

See how our clients benefit from Shopify maintenance services

32% increase in repeat purchases

Shopify retainer

Korean Skincare Brand

With the Shopify retainer program, we implemented custom features and ensured ongoing support for six stores of a Korean beauty brand.

15% conversion rate increase

Shopify retainer

Lunchbox Packs

Our team updated the client’s Shopify theme and optimized their Shopify Plus store performance to increase customer retention and conversion rates.

17% increase in AOV

Shopify retainer

Luma Nutrition

We improved designs and optimized user experience across our client’s store to comply with accessibility standards and speed up the website loading.

22% conversion rate increase

Shopify retainer

Understatement Underwear

Our client – a Swedish women’s underwear store – increased their return traffic and conversions due to our services centered around their goals.

Why Shopify maintenance and support services matter

Consistent improvements

Long-term Shopify website maintenance services lead to improvements consistent with the overall history of your project changes.

Optimized website performance

A dedicated Shopify maintenance team optimizes your site performance with every new change, improving your load speed and conversions.

Regular monitoring and reporting

You’re always up to date with recently implemented features and their impact on your project performance and business success.

Security updates and backups

You're confident that your website and customer data are protected against cyber threats and provided with regular backups.

Troubleshooting errors

Whatever error occurs, you have specialists who can troubleshoot it immediately and ensure your store's smooth operation.

Technical updates

Maintaining your project also involves regularly updating your themes, apps, and Shopify versions to ensure compatibility and safety.

We provide Shopify website maintenance services for businesses of all sizes

Shopify

We help get the most out of any Shopify plan, optimizing it in line with your needs and requirements, updating features, and improving website performance.

Shopify Plus

If you leverage Shopify Plus, our team helps implement advanced features and update the store’s functionality for a better user experience.

Stages in Shopify website maintenance

Initial project analysis

We discuss your requirements, evaluate the workload, and agree on the cooperation model.

Testing, releasing updates, and fixing issues

We ensure our development team is fully involved in your project by testing it, then releasing planned updates and fixing probable bugs.

Performance tracking

Checking how your site performs allows us to make partial improvements without compromising the overall project performance.

Regular analysis

To keep your projects on top, we provide regular analysis and technical updates to prevent any issues.

Other services we provide

Shopify retainer

Get a dedicated team of Shopify experts to rely on when you need in-time solutions.

Shopify web development

Create stunning Shopify websites tailored to your industry and customers' expectations.

Shopify web design

Ensure exceptional technical solutions along with the visual consistency of your store.

Shopify app development

Create and list your Shopify app with a professional app development team.

Shopify Plus development

Extend your high-volume projects’ functionality to any desired scope with Shopify Plus features.

Shopify migration

Rely on our assistance in migrating your store from any platform to Shopify.

Shopify headless

Build flexible solutions with Shopify's headless commerce to implement limitless developments.

Shopify app extensions

Add custom features to your project on any page, extending Shopify functionality.

Frequently asked questions

Why is Shopify store maintenance important?

By leveraging Shopify maintenance and support services, you:

prevent bugs and technical issues
ensure in-time updates
optimize your store to adhere to performance benchmarks and user expectations.

What problems can Shopify maintenance help solve?

The DigitalSuits Shopify maintenance team regularly monitors and tests your ongoing projects, plans and implements updates, optimizes your store's performance, and fixes bugs. If you’re looking to resolve your current issues, contact us for a consultation and quick fix.

How much do Shopify maintenance and support services typically cost?

The Shopify maintenance cost depends on the scope of work and the team's workload. For example, with the Basic DigitalSuits retainer plan with 15 hours of design and development support, you're expected to pay $1,200 monthly. If you need more hours on your project, Shopify website maintenance costs will change respectively. Explore Shopify retainer pricing to choose the plan that suits your needs best, or contact us for personalized recommendations.

What makes Shopify support and maintenance services necessary?

Regular maintenance and support are necessary for:

delivering an exceptional user experience
boosting conversions
increasing sales by timely implementing all needed changes.

What kinds of changes to my website can I ask for?

We support our clients in any required endeavors, such as redesigning their stores, releasing new features, implementing new CRM, running bug checks, and store performance testing. Need to make some changes to your store? Don’t hesitate to contact us for collaboration.

Are the safety audits and security updates part of your services?

Sure, we provide security updates by implementing the latest Shopify features and regularly run safety audits to ensure your project is protected.

What our clients say

Takeshi Amano

CEO

,Ikedayama

5.0

"I’m very happy with DigitalSuits."

Internal and external stakeholders have been pleased with DigitalSuits' development skills. The team is capable of pivoting if their strategy doesn't work as expected. They're also open to feedback. Their responsive, talented, and committed approach enables them to establish a fruitful partnership.

Sergei Gusev

Co-founder and CPO

,Scentbird

5.0

"They did everything possible to launch our website on time."

DigitalSuits successfully executed on time, adhering to requirements, and a strict budget. The team's project management was extremely efficient. The team lead, in particular, always maintained a positive attitude and showcased utmost professionalism at all times. They truly went above and beyond.

Alexander Koshchits

Business Development Manager

,Azati

5.0

"They're always motivated and a great addition to our current team."

Overall, the provided resources have gelled seamlessly with the internal team, establishing a highly collaborative workflow. What's more, they have a thorough understanding of every task, allowing them to deliver exactly what's needed and offer alternative solutions. They're skilled and driven, too.

Alexandre Robicquet

CEO & Co-founder

,Crossing Minds

5.0

“We had quite a complicated project, but DigitalSuits managed to lead and support us.”

DigitalSuits integrated Shopify with our APIs and then developed a corresponding app for the Shopify App Store. This project connected all of our services and APIs through a Shopify ecosystem. DigitalSuits has successfully completed the project on time, and we’re planning to begin another one quite soon.

David Olkovetsky

Owner

,Artisan Revere

5.0

"They're extremely focused on making sure results achieve your standards."

We hired DigitalSuits to develop our website in conjunction with our designer. Our goals were to get the site pixel-perfect compared to our designs. DigitalSuits team was able to meet all of the expectations for the project. The company appreciated how well the team took their feedback and was always eager to fix any issues.

Devin Bethel

CEO

,JP Bathroom Master LLC

5.0

"They pulled the right metrics that we needed.."

The client was delighted with DigitalSuits' end product, which is now instrumental for their daily operations. The team praised their amazing project management and outstanding professionalism throughout the engagement.

Henna Mehta

Operations Associate

,Askporter

5.0

"DigitalSuits proved themselves to be specialists in their field."

The successful launch of the first demo has generated positive feedback and interest. DigitalSuits seeks constant product improvement through continuous communication and proactive team integration. Their industry expertise contributes to intuitive, efficient project management.

Kamran Doorsoun

Head of Marketing

,Janado GmbH

5.0

"The collaboration is insane! All previously discussed topics and promises were kept!"

Despite their situation in Ukraine, DigitalSuits delivered all their promises on time and within budget. Their team showcased consistent professionalism and team spirit. Moreover, they leveraged Figma to present and implement their outputs. Overall, the client was satisfied with their service.

Laurents Mohr

CEO & Co-founder

,Happyglam

5.0

"They provide good value for money and have kind staff."

The DigitalSuits team stepped in to take over the project from another vendor. The team demonstrated their effective workflow and compliance with industry best practices. As a result of this, the team was able to deliver on their tasks in a timely and professional manner. Now DigitalSuits is building and maintaining our four Shopify stores.

Maarten Raaijmakers

Product Manager

,HappySoaps

5.0

"DigitalSuits has come to the rescue in our time of need."

DigitalSuits is able to take on any challenge the client throws at them and present viable solutions. Their team completes projects quickly and efficiently; they’ve met the client’s needs. The partners communicate clearly through several channels, including email, Slack, and regular meetings.

Michael Lewis

CEO

,Claim Technology

5.0

“The DigitalSuits team fully devoted themselves to producing a quality final product.”

Their team was responsible for the IT architecture, front- and backend web development work for the platform components, and API implementations. The main app is programmed using Ruby on Rails, and the frontend was developed using React.js. They delivered superior services, assigning only highly-experienced professionals to the project.

Nick Addyman

Chairman

,Laurus Law

5.0

"They quickly grasped what we wanted to do and have designed and delivered solutions to achieve this."

DigitalSuits delivered a robust application from which the client can anticipate significant results. The team was highly motivated and demonstrated real dedication to the project's success. They weren't afraid to dig deeper into the business idea behind the product to implement the best solutions.

Takeshi Amano

CEO

,Ikedayama

5.0

"I’m very happy with DigitalSuits."

Sergei Gusev

Co-founder and CPO

,Scentbird

5.0

"They did everything possible to launch our website on time."

Alexander Koshchits

Business Development Manager

,Azati

5.0

"They're always motivated and a great addition to our current team."

Alexandre Robicquet

CEO & Co-founder

,Crossing Minds

5.0

“We had quite a complicated project, but DigitalSuits managed to lead and support us.”

Check our cases

Shopify

Pattern Brands

DigitalSuits' unique retainer program for enhanced performance and upgrades, better user experience, increased engagement, and higher conversion rates.

Pattern Brands

Shopify

KOIO

Migration to Shopify 2.0, redesign, and ongoing support for a luxury footwear brand to boost speed and conversions through tailored Shopify services.

KOIO

Shopify Plus

Elite Fashion Brand

Creating a custom Shopify Plus feature for a premium fashion brand to increase wedding dress sales and integrating it with the product detail pages.

Elite Fashion Brand

View all cases