Software Maintenance and Support

Software support and maintenance operate flawlessly, provide regular updates, and resolve problems promptly. Thanks to intelligent automated monitoring and qualified remote assistance, we ensure smooth, non-stop work, minimize downtime, and maximize productivity.

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Why you need software maintenance and support services

Software maintenance services and support are two essential management aspects that guarantee the desirable performance and longevity of digital systems. Software maintenance plans are about checking bugs, keeping software up-to-date, adjusting to changes in user needs, and emerging technology. It's about the use of prevention to avoid problems and ensure stability. On the other side, Software support helps our clients address and correct issues where necessary. We can provide a solution swiftly so that users can feel minimum interruptions or disruptions in the work of any software we are working on.

You need system maintenance and software support services to ensure that you are recovering your software investments and running your operations smoothly. Without patches, the software may not be as useful as it promised and potentially risks becoming outdated and vulnerable to security threats and malfunctioning, which results in costly service downtime and loss of productivity. Through maintenance and support software services, you ensure the reliability, safety, and long-term functionality of your digital assets that not only empower your business but also enable it to enjoy the benefits of an ever-evolving technological environment.

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Why you need software maintenance and support services

IT support and maintenance services we provide

Bug fixing & troubleshooting

Our bug fixing and troubleshooting software support service promptly specifies and gets rid of software errors, maintaining unhampered workflow and productivity.

Web app & website maintenance

Our website and app maintenance services guarantee smooth operations, timely changes, and better performance, which translates to better user experience and engagement levels.

Functionality integration

Our functionality integration services provide a seamless addition to the current software environment of your business operations to help you maintain efficiency and scalability.

Feature customization

We provide customized feature development services for your particular needs and recognize the importance of optimizing functions and improving user experience.

Software updates

Our software update services guarantee that your systems never become outdated, insecure, or slow as routine updates quickly augment the performance of your systems.

Legacy system migration

We provide legacy system migration services that enable seamless switches to new platforms with data integrity preserved and fortifying efficiency for your organization.

Security & enhancement

The client network is where our company deploys our security software maintenance service. We detect threats and employ upgrades to achieve the best performance and functionality.

Long-term support

Our lifelong support services guarantee consistency in the consultation and problem management ecosystem, making your digital goods more effective and up to date.

“With our dedicated team of experts, you can trust DigitalSuits to keep your systems running smoothly and optimize your software's performance.”
Yurii Maslov, CTO at DigitalSuits

Roles in our software maintenance teams

Software engineers

Engineers at our company are experts in developing solutions. They develop software using the latest technologies, which provide the user interface that suits the needs of the business.

Project manager

Our dedicated project managers lead with precision, coordinate teams, and ensure projects are delivered on time, within budget, and to specifications.

DevOps engineers

Our DevOps engineers strive to achieve a smooth development pipeline by streamlining the collaboration between teams and automating the processes that make a reliable delivery of the software.

QA engineers

Our QA engineers perform the rigorous testing of the software functionality, which is comprehensive in nature and make sure the software is of high quality, reliable and can perform well when it is used by the end users.

What influences software maintenance cost

The cost of software maintenance is influenced by a lot of different factors. Recognition of these forces is vital for the leaders of organizations to allocate finances and design maintenance strategies based on that. Several key factors determine the software maintenance cost, starting from the software complexity and proceeding to the support level provided by vendors or internal teams. Plus, the technology stack used, the size of the codebase, and the extent of customization also play a role in the software maintenance cost. Factors influencing software maintenance costs include:

The codebase and software architecture
Technology stack and infrastructure needs
The size and scale of the software system
Level of custom-made systems and integration with other systems
Frequency and scope of updating and refreshing
Internal resources for maintenance
Compliance with regulations and security concerns
The scalability and future expansion

What influences software maintenance cost

Our software maintenance and support process

Initial assessment

We do an in-depth investigation of your software to determine any existing issues or further development spaces.

Tailored maintenance plan

We make a tailored maintenance plan that caters to your specific needs and objectives.

Regular monitoring

We will regularly check the operation of your software to discover any bugs and fix them in a timely manner.

Proactive updates

Our company furnishes routine updates and plug-ins for you to guarantee your software is safe, stable, and up-to-date.

Timely support

Our friendly and supportive team will always be there to give you a timely response when you need clarification or assistance on issues that may arise.

Continuous improvement

We endeavor to continuously improve, monitor, and evaluate the maintenance processes, as well as make them more effective.

Types of software maintenance services

Adaptive software maintenance

Adaptive software support and maintenance services provide software to remain efficient in the face of changing requirements and environment, making the software versatile and adaptable to various operational situations, aiming for long-term success and competitiveness.

Perfective software maintenance

Perfective software maintenance support is another type of maintenance approach that is aimed at improving software functioning by adding new features in order to fulfill user preferences. In the end, it helps reach organizational goals by enhancing the software's efficiency.

Corrective software maintenance

The crucial role of corrective software maintenance in ensuring that the software systems are functioning properly again by fixing bugs, errors, and defects means that they will now be working as they should and users will be happy as they get improved performance and reliability.

Preventive software maintenance

Putting tools and technologies in place to prevent issues backed with software maintenance in the long-term perspective to improve its reliability and performance is what preventive software maintenance stands for to ensure the consistency of business operational performance.

Technologies we use for our software support services

JavaScript

React.js

Node.js

TypeScript

Java

Shopify

BigCommerce

Magento

PHP

Python

Software maintenance and support benefits

Continuous functionality

Maintenance and support are essential for software to be running smoothly, that ensures there is no downtime keeping productivity high.

Enhanced security

Updates and patches come in on a regular basis and help to ensure the security of the data and systems from cyber threats.

Optimized performance

Enhancement and optimization of the processes boost the efficiency, speed, and final performance of the program.

Saved costs

Proactive maintenance is a cost-efficient approach to avoiding expensive downtime and avoiding repairs or replacements due to sudden failures.

Extended lifespan

One more benefit is maintenance that extends the software's life, making upgrade and replacement costs rarely incurred.

Supported scalability

Maintenance and support enhance scalability for the growing business potentials and future changes.

Better user experience

Upgrades and more functionality are conferred on projects to make them more usable. This means the projects become more intuitive and efficient.

Technical assistance

Through this service, we help customers by providing technical support and resolving software issues using the deep expertise of our specialists.

Engagement models of our support and maintenance company

Our outstaffing engagement model will suit the needs of your staffing by providing flexible staffing solutions that allow your team to scale up to meet project requirements.

Why choose DigitalSuits as your support and maintenance services partner

Expertise

Our team is composed of highly talented professionals with big experience in the support and maintenance of the software.

Proactive approach

We pay heed to the issues that can emerge later and solve them before they become obstacles, creating a smooth running for your software.

Tailored solutions

We design our services to fit your preferences, offering tailor-made solutions appropriate for your specific issues and challenges.

Timely response

Our software maintenance company establishes quick response as our priority, which ensures minimal damage to operations.

Continuous improvement

We are dedicated to providing ongoing improvement and innovation to guarantee that your software is up-to-date.

Customer satisfaction

Our purpose is the provision of our services on the highest level and our client's satisfaction with the work we’ve done for them and their businesses.

Industries we excel in

E-commerce

Retail

FinTech

Insurance

Real estate

Event management

Other services our company provides

IT consulting

Our company provides prominent IT consulting services together with strategically planned projects and creative solutions. Cut down on the investment returns in technology and drive innovation with the IT consultancy from DigitalSuits.

Software testing & QA

Projects with high quality and no bugs give a positive user experience and help save you money and time in the long run. This is the reason why you will have to ensure that you validate your website QA and testing in the early stage of software development.

Staff augmentation

In case you would like to enlarge your team, we are here for you! We know exactly how to improve the leading position in IT staff augmentation and we are going to do that without any slackening.

Software development outsourcing

We offer top-notch software development services for our customers. DigitalSuits provides access to the best tech professionals, keeps the project cost-effective, and guarantees team composition efficiency.

Web development

Come up with the best suitable web development solutions you need. Thanks to our advanced web development company, your dream of a dynamic website built with innovative and precise technologies will be a reality. Moreover, our company can create an automated e-commerce system for you as well.

Headless commerce

Headless is the name of the game in e-commerce. It’s a current technique for businesses to create strong, easy-to-maintain, and scalable online retail businesses. Discover more about headless commerce development services from DigitalSuits.

Frequently asked questions

What are software maintenance and support services?

Software Maintenance and Support Services (SMSS) entail various tasks devoted to keeping software functional, secure, and optimally performing. These service areas include fixing bugs, providing updates, and improvements, solving problems and giving technical support to answer users’ questions and requests.

How to understand it is time to refuse support and maintenance services?

Maintenance and support services might be no longer necessary if the cost/benefits ratio is unfavorable, the software is no longer used on a regular basis, or the internal team is capable of taking care of maintenance procedures.

What are the differences between IT Support & Maintenance?

IT support addresses immediate user issues, providing troubleshooting and assistance, while maintenance focuses on preventive measures and system upkeep, including updates and monitoring.

Support deals with problems reactively, while maintenance works proactively to optimize system performance and reliability.

What our clients say

Alexandre Robicquet

CEO & Co-founder, Crossing Minds

5.0

“We had quite a complicated project, but DigitalSuits managed to lead and support us.”

DigitalSuits integrated Shopify with our APIs and then developed a corresponding app for the Shopify App Store. This project connected all of our services and APIs through a Shopify ecosystem. DigitalSuits has successfully completed the project on time, and we’re planning to begin another one quite soon.

Laurents Mohr

CEO & Co-founder, Happyglam

5.0

"They provide good value for money and have kind staff."

The DigitalSuits team stepped in to take over the project from another vendor. The team demonstrated their effective workflow and compliance with industry best practices. As a result of this, the team was able to deliver on their tasks in a timely and professional manner. Now DigitalSuits is building and maintaining our four Shopify stores.

Michael Lewis

CEO, Claim Technology

5.0

“The DigitalSuits team fully devoted themselves to producing a quality final product.”

Their team was responsible for the IT architecture, front- and backend web development work for the platform components, and API implementations. The main app is programmed using Ruby on Rails, and the frontend was developed using React.js. They delivered superior services, assigning only highly-experienced professionals to the project.

David Olkovetsky

Owner, Artisan Revere

5.0

"They're extremely focused on making sure results achieve your standards."

We hired DigitalSuits to develop our website in conjunction with our designer. Our goals were to get the site pixel-perfect compared to our designs. DigitalSuits team was able to meet all of the expectations for the project. The company appreciated how well the team took their feedback and was always eager to fix any issues.

Henna Mehta

Operations Associate, Askporter

5.0

"DigitalSuits proved themselves to be specialists in their field."

The successful launch of the first demo has generated positive feedback and interest. DigitalSuits seeks constant product improvement through continuous communication and proactive team integration. Their industry expertise contributes to intuitive, efficient project management.

Sergei Gusev

Co-founder and CPO, Scentbird

5.0

"They did everything possible to launch our website on time."

DigitalSuits successfully executed on time, adhering to requirements, and a strict budget. The team's project management was extremely efficient. The team lead, in particular, always maintained a positive attitude and showcased utmost professionalism at all times. They truly went above and beyond.

Nick Addyman

Chairman, Laurus Law

5.0

"They quickly grasped what we wanted to do and have designed and delivered solutions to achieve this."

DigitalSuits delivered a robust application from which the client can anticipate significant results. The team was highly motivated and demonstrated real dedication to the project's success. They weren't afraid to dig deeper into the business idea behind the product to implement the best solutions.

Maarten Raaijmakers

Product Manager, HappySoaps

5.0

"DigitalSuits has come to the rescue in our time of need."

DigitalSuits is able to take on any challenge the client throws at them and present viable solutions. Their team completes projects quickly and efficiently; they’ve met the client’s needs. The partners communicate clearly through several channels, including email, Slack, and regular meetings.

Takeshi Amano

CEO, Ikedayama

5.0

"I’m very happy with DigitalSuits."

Internal and external stakeholders have been pleased with DigitalSuits' development skills. The team is capable of pivoting if their strategy doesn't work as expected. They're also open to feedback. Their responsive, talented, and committed approach enables them to establish a fruitful partnership.

Devin Bethel

CEO, JP Bathroom Master LLC

5.0

"They pulled the right metrics that we needed.."

The client was delighted with DigitalSuits' end product, which is now instrumental for their daily operations. The team praised their amazing project management and outstanding professionalism throughout the engagement.

Kamran Doorsoun

Head of Marketing, Janado GmbH

5.0

"The collaboration is insane! All previously discussed topics and promises were kept!"

Despite their situation in Ukraine, DigitalSuits delivered all their promises on time and within budget. Their team showcased consistent professionalism and team spirit. Moreover, they leveraged Figma to present and implement their outputs. Overall, the client was satisfied with their service.

Alexander Koshchits

Business Development Manager, Azati

5.0

"They're always motivated and a great addition to our current team."

Overall, the provided resources have gelled seamlessly with the internal team, establishing a highly collaborative workflow. What's more, they have a thorough understanding of every task, allowing them to deliver exactly what's needed and offer alternative solutions. They're skilled and driven, too.