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Retail industry overview

The global retail industry is in flux. It is experiencing constant changes caused by new types of technologies. Retail businesses have to adapt to this change and anticipate emerging trends.

Retail industry data:

  • There are 1 million retail establishments in the USA which make sales for $6 trillion annually, employ no less than 29 million people, and continue to grow.
  • There are about 210,000 retailers in the UK. The total value of the retail sector is estimated to be £394 billion annually. It is the largest private-sector employer with no less than 3 million employees. Retail sales are increasing by 10% annually.

Customer shopping expectations are continuously evolving. It is more convenient than ever before. Meeting clients’ expectations is a tough challenge now. Retailers should provide clients with outstanding service, fast transactions, and give value at the same time.

Number of retailers in the US and the UK

Industry trends

The retail industry has changed significantly over the past decade and is shifting towards new values and new main assets. Firstly, there is an overall shift of companies’ focus — from being product-oriented to customer-centric models. Secondly, the companies’ main capabilities have become collaborative rather than self-contained. Thirdly, the key asset has changed as well — from tangible assets to data & consumer engagement. Finally, the main success factor has switched from large & structured ecosystems to lean & agile models. All these are caused by tech move. Technologies influence entire business aspects from marketing, sales, orders, check-out to logistics operations. Forward-thinking retailers should keep an eye on future tech trends. Others will be left behind.


  • Online global selling.: the digital era provides opportunities to capture a bigger market share. Every year international sales grow by 25%.

  • Marketplace growth: customers are looking for one place providing a better experience that a single retailer can’t offer.

  • Innovative digital experience: online experience is playing a crucial role in customers’ behavior and building relationships with them.

  • 5G: it will speed up all processes and fuel collaborations, connected spaces, and immersive experience.

  • Customization: to dive deep into producing a better customer experience, retailers should offer more options to customize the purchase and provide one-of-a-kind items using tech.

  • Omnichannel experience: brands provide plenty of touchpoints to customers. Now retailers should collect data, analyze it, and respond to each audience with a proper shopping offer. Keeping all together is a good challenge for businesses.

  • Worry-free checkouts: by developing solutions that will provide quick, convenient, and worry-free checkouts, retailers close deals, and raise loyalty.

  • Automation: by using tech services that enhance automation within all business operations, from warehouse shipping to better customer experience, companies can reduce costs and waste less.

We collaborate with clients from this industry and already have experience in this field. That is why we are eager to share our expertise with others and get a deeper knowledge base.


Product Information Management (PIM) is a software solution to collect all data, manage and specify priorities, classify products, and create a product catalog. It controls data quality and distributes them to business channels via one holistic system. It contains technical data, usage data, emotional data, and media files.

Analytics dashboards — by using dashboards, business owners or managers enable data sharing, data visualizing and reporting data to the team or to the stakeholders. Building an interactive dashboard ensures a spotlight on your analytics and, thus, game-changing decisions.

Document Management System is an essential component for retail business. DMS provides reducing storage space, enhances security, proper regular compliance, and essential backups.

Order Management System is a necessary service for retail companies as it enables centralized customer service, provides omnichannel store fulfillment, and manages inventory and sourcing.

Retail software development services we provide

Headless architecture development

If you find your e-store functionality too limited for your project, we offer headless solutions. We create a system that can work simultaneously with several distribution channels and doesn’t need to be linked to a specific output.

Shopify and BigCommerce app development

Custom retail software development by using Shopify and BigCommerce platforms allows gaining new features and third-party app integrations to effectively promote and sell products.

Replatforming and data migration

We know how to switch you from any platform to Shopify/Shopify Plus or BigCommerce without data loss and downtimes, fast and safety. We ensure fast and secure data migration from any platform.

E-commerce website development

We ensure fast and within-budget web development, to create a scalable and data-driven e-commerce store for you. Our engineering team develops personalized solutions that will enhance your current web performance and attract new customers.

Multi-language & currency store development

With multilingual and multi-currency store you will expand your business to enter new markets. This feature is highly important for your end customers who want to shop in different languages and use preferred currencies.

Creative UI/UX design

We know how to emphasize your unique brand identity through creative and user-friendly UI/UX design. We help distinguish your business from others and satisfy the specific needs of your audience.

Site speed optimization

We focus on your website optimization from the ground up. By making your web pages fast on all devices, we improve the user browsing experience and conversion rate.

Third-party app integrations

Third-party integrations allow you to get new features quickly without development from sсratch. You benefit from getting new functionality and, thus, attract new customers while cutting costs.

Subscription implementation

As an official partner of RechargePayments and BoldCommerce cooperators, we can help you successfully implement a subscription service that allows more potential customers to buy your product.

Wholesale channel integration for merchants

We develop strategic wholesale experience with Shopify Plus or BigCommerce through individual e-commerce software solutions. You will enhance efficiency by consolidating orders and admin in one place.

Related success stories

Headless E-commerce Platform for OURA

The client had a typical Shopify website that did not meet new business needs. The primary requirement was content management for detailed product descriptions, including video and photo content, SEO for effective website promotion in Search systems, and redesign to improve UI/UX. We focused on these custom features.
Headless E-commerce Platform for OURA

Shopify Store Development for a Garden Plants and Goods Retailer

The company specializes in selling vegetable and flower seeds, potatoes and onion sets, plants, trees, and shrubs. The company’s history started more than 60 years ago and it has always been successful. The business needs were related to an outdated website design and difficult, labor-intensive process of management (over 6000 items). The client was eager to create a modern website with good usability, marketing features, and an easy-to-use management system.
Shopify Store Development for a Garden Plants and Goods Retailer

Migration from an Omnichannel Commerce Platform to Shopify Plus

This project allows us to demonstrate the business needs of the end customer. This is a cycling retailer in the USA with a few offline shops. He wanted to provide a new service for the customers — to get orders in one of the shops even if spare parts were located in a few warehouses or shops.
Migration from an Omnichannel Commerce Platform to Shopify Plus

Customer feedback

We believe in high-quality work that speaks of itself. Here is what our customers say about us.
David Olkovetsky
"We were 100% aligned that DigitalSuits was the best agency for us. Their team is extremely responsive and always tries to help."
We hired DigitalSuits to develop our website in conjunction with our designer. Our goals were to get the site pixel-perfect compared to our designs. We also needed some help ensuring that our site logic was correct for a variety of things like add-on products, variants. The site needed to be responsive for mobile and flexible in a variety of ways. Our store was built in Shopify. DigitalSuits are a pleasure to work with. Leadership is involved in every step of the process. They're also extremely focused on making sure results achieve your standards. They'll keep making changes until you're satisfied.

Frequently asked questions

Having more than 5 years of experience as a retail software development company, we provide a wide range of e-commerce solutions to help businesses reach their targeted audience and boost sales. Among our solutions are:

  • Retail management systems (RMS): to ensure proper product pricing, sales management, and inventory tracking;
  • Point of sale systems (POS): to process orders, deal with refunds, create sales reports, and provide customer loyalty programs;
  • Retail customer relationship management systems (CRM): to automate business processes, manage customer interactions, cope with leads and client data base;
  • E-commerce stores: to boost customer experience, improve SEO ranks, and ensure successful digital e-commerce.

In retail software development we use the following pricing models: Fixed price: it is the best fit for small and medium-scale projects, when project requirements are firmly set and are not going to be changed. We create a project plan and specifications with a clear budget and timeframes. Time and material: this model will be a better fit for small and medium-scale projects, providing flexibility and agility to modify new requirements. The budget for a project may vary depending on the number of issues and adjustment of new features. Dedicated team: we recommend this model for big long-term in-house and external projects with unclear deadlines and requirements. The price includes the team’s monthly salary and administrative costs.

Yes, we can help you with the support and maintenance stage, as well as a full cycle retail software development. The post-development support may also include a range of services, from managed hosting to updating plug-ins or re-platforming your retail software solution. Our experts are in touch to provide you with a fast response to any type of issue and implement any necessary changes.

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