Askporter

Askporter specializes in building and selling software products, and managing real-world assets. Their main fields of expertise include real estate, facilities management, and AI technologies. The company’s founders and chief officers—Sam Tassell, Till Eichenauer, and Tom Carter—formulate Askporters’ mission as enabling people to interact with real-world environments and manage processes with AI.

The client approached DigitalSuits with just an idea for their AI assistant. They were looking for developers who would help them build an MVP to secure funding for their startup. The idea behind the project was quite simple and straightforward — to solve property issues more quickly and easily. Previously, addressing housing problems was a time-consuming process managed over the phone. The win-win solution for property owners and service providers was to create a service that instantly takes orders and finds the required specialists through online status tracking.

We began our collaboration with the Askporter team under the outstaffing model, excited about the new project. Our primary goals were to develop an AI chatbot that efficiently handles requests in the property service area, create user-friendly app interfaces for various roles, and integrate the bot with the app.

• Azure AI bot integration: Our team built an AI chatbot connected to AWS Aurora database to process requests. Once the chatbot understood requests and made the right decisions regarding desired services, we integrated it with the app infrastructure.

• Roles for request management: We enabled three different roles for order management: end-user, service provider, and super admin. The end-user can send requests, get information, and place orders; the service provider can approve orders, assign them to their staff, and track progress; the super admin can see the complete information regarding both parties.