Exploring Top Shopify Apps for Customer Delight

Customer delight isn’t necessarily about surpassing expectations or coming up with something exceptional. It’s about understanding your audience. Creating a positive impression on e-commerce platform users doesn’t call for extraordinary solutions. It is enough to let customers find and order what they want without much hustle and obvious overpricing.

But how do you make sure you understand what a customer wants? You can do it by observing, analyzing, and adjusting to their preferences where possible. Adding a few of the best Shopify apps for your store can facilitate it.

As a company providing Shopify app development services, we are well-versed in the existing solutions and can recommend several must-have Shopify apps for different purposes. Each can improve your platform, facilitate operations, and foster a strong emotional connection between the customer and your brand.

Best Shopify apps for user convenience and building trust

We’re starting the list of the best apps for Shopify with solutions that help you build a more credible brand image. These applications focus primarily on convenience, transparency, and establishing user trust.

Preorder Wolf

The app allows users to order items before they appear in stock. It works great for exclusive offers and goods that come in limited amounts. Shop owners can manually turn this status on and off or set up the corresponding dates.

Key features:

• Setting up preorder start and end day whenever convenient.
• Limiting the number of pre-orders users can place.
• No additional coding or interference with themes, including custom ones.

Rating: 4.9/5

Pricing:

• Free plan available.
• Paid plans start from $5/month and include a 30-day free trial.

Goat

If an online shop doesn’t have verification badges, users tend to get skeptical about it. People are more likely to buy items they prefer less from a competitor that displays an icon proving a platform is trustworthy. Thus, using Goat, you can boost the shop’s safety and dependability with minimum effort. It’s probably the best Shopify app for this purpose, given it’s five-star rating.

Key features:

• A vast choice of trust badges and payment symbols.
• Ability to personalize design details to match the store’s look.
• Embedding badges in any section with a single click.
• Opportunity to upload your own custom badges.

Rating: 5.0/5

Pricing:

• Free plan available.
• PRO plan at $2.89/month.

Fera

This review app allows importing and leaving feedback in different formats – text, photo, and video. Such flexibility pleases both those leaving and looking through the reviews. For store owners, it is one more way to boost the credibility of their platforms.

Key features:

• Integration with Amazon, Etsy, and other platforms to sync and import reviews.
• Customization of product review widget so that it fits in the overall design.
• Automatic emailing of review requests after purchase completion.
• Setting up discounts, cashback, etc., in exchange for leaving reviews.
• All reviews are verified and later stored in the app.

Rating: 4.9/5

Pricing:

• Free plan available.
• Three paid plans – $9, $29, and $99/month, each with a 14-day free trial.

BON

A collection of top Shopify apps for customer delight would be incomplete without one for user loyalty management. BON offers a whole set of reward and referral programs meant to turn one-time buyers into repetitive customers. It includes loyalty points and rewards, referral programs, and VIP tiers.

Key features:

• All app elements (widget, email, notifications, content, etc.) are adjustable to design.
• The rewards and their descriptions are customizable.
• Possibility to combine several discounts or bonuses.
• The application integrates seamlessly into POS.
• The support takes into account user feedback for feature enhancement.

Rating: 4.9/5

Pricing:

• Free plan available.
• Three paid plans – $25, $99, and $349/month, each with a 3-day free trial.

Parcel Panel

An opportunity to track orders adds significantly to customer satisfaction, and here’s the best app for a Shopify store for this. Parcel Panel offers complete tracking functionality. In particular, it allows you to set up an order tracking page directly on your website and, thus, boost traffic by bringing impatient users repeatedly.

Key features:

• Automated shipping notifications for order status updates.
• Branded and highly customizable multilingual order lookup page.
• Detailed history of logs to keep merchants informed about the packages.
• Smart dashboard and powerful analytics to learn more about your users’ behaviors.
• Responsive and helpful customer service with instant and friendly responses.

Rating: 5.0/5

Pricing:

• Free plan available.
• Three paid plans – $9, $49, and $399/month, each with a 7-day free trial.

Best Shopify apps for communication and customer support

Customer communication can play a defining role in conflict management and resolving order-related issues. Hence, it makes sense to find a good customer experience application if you don’t have one yet.

Tidio

The platform promises to help you turn passive visitors into active buyers through excellent customer service. Though simple to use, it is a full-fledged helpdesk solution that contains all the necessary communication tools. These include chatbots for FAQs and popular flows, live messaging, ticketing, email marketing, and more.

Key features:

• Multiple interaction options are available using a single integration.
• AI chatbot programmed to answer popular questions automatically.
• Live chat with customers to resolve issues that require human assistance.
• Simple ticketing system for managing more complex requests.
• Integration with Instagram and Facebook for marketing campaigns.

Rating: 4.7/5

Pricing:

• Free plan available with a 7-day free trial for all features.
• Three paid plans – $29 (customer service pack), $29 (automation pack), and $39/month (Lyro AI agent).

Willdesk

It is a similar solution with a broader functionality. Besides the features available via Tidio, Willdesk has order-tracking functionality and integration with various social media messengers. In addition to being the best app for Shopify marketing, it is also available as a separate mobile app (Android, iOS).

Key features:

• Numerous options for communicating with buyers and managing issue resolution.
• Multi-store integration with vast customizations, including style and content.
• Extensive features and customizations don’t interfere with the simplicity of use.
• The live chat feature has proven to help in boosting sales.
• The free version is fully sufficient for small websites.

Rating: 4.9/5

Pricing:

• Free plan available.
• Three paid plans – $29.90, $99.90, and $299.90/month, each with a 3-day free trial.

Best Shopify apps for store customization and optimization

In this section, we’ve gathered Shopify best apps that can help you improve the look and performance of your store’s pages. In particular, there are several integrations with social apps, page builders, SEO tools, and easy-to-use design solutions.

Instafeed

Social commerce remains an effective way to boost sales and attract new audiences. If you are using social media to promote your shop, don’t forget to place the links to your profiles in the store. Showing photos and Reels will work even better.

Key features:

• Adaptable layout – grid or slider, manually or automatically optimized.
• Already customized for displaying on mobile devices.
• Opportunity to create a shoppable Instagram feed by linking product pages.

Rating: 4.9/5

Pricing:

• Free plan available.
• Two paid plans – $6 and $19/month, each with a 3-day free trial.

Juniper

Juniper is similar to the previous app but intended for a different social network. Love it or hate it, but TikTok videos undeniably increase engagement, traffic, and conversion. With a little bit of creativity, you can attract diverse audiences to your store with this single integration.

Key features:

• Adaptable layout – grid or slider, manually or automatically optimized.
• Adjusted for mobile devices with different screen sizes.
• Opportunity to display multiple feeds.

Rating: 5.0/5

Pricing:

• Free plan available.
• $4/month or $38.40/year, with a 3-day free trial.

EComposer

Our list of Shopify apps you need would be incomplete without a web builder. This application allows users to build any page or section they need using a drag-and-drop editor. It saves tons of time and costs that could’ve been otherwise spent on design. Meanwhile, you get an optimized code that guarantees this new page or section will work right without affecting the look or performance of the store.

Key features:

• A vast selection of pages and blocks – homepage, product page, error pages, etc.
• Familiar drag-and-drop builder and no coding knowledge required.
• A big library with customizable and device-specific responsive designs.

Rating: 5.0/5

Pricing:

• Free plan available.
• Three paid plans – $19, $39, and $149/month.

Shogun

This is another page builder that enables you to create professional pages without coding. In the description, the solution provider emphasizes the importance of A/B testing. It is one of the app’s highlights: native A/B testing is available on all pages you create through this application. This is a valuable feature from which e-commerce businesses can derive huge value.

Key features:

• Opportunity to boost conversion by testing different content and design solutions.
• Content personalization for different customer groups.
• A variety of educational SEO-related content that provides practical advice.

Rating: 4.7/5

Pricing:

• Three paid plans – $99, $299, and $499/month, each with a 10-day free trial.

Booster SEO

It is an all-in-one SEO tool that promises to improve your store’s rankings with minimum effort and without extra help. Judging from user reviews, it does deliver the expected results. The app is built specifically for Shopify, meaning it tracks and addresses all platform-specific nuances. You’ll be able to set up on-page SEO and keep it in order as the algorithms change.

Key features:

• Detailed analytics with actionable suggestions for improvements.
• Bulk image compression engine to improve page loading speed.
• Meta tag optimization for better page performance and conversion.
• AutoPilot for tracking and fixing SEO issues according to customizable rules you set.
• Broken link monitoring for timely (or automatic) redirecting to the actual pages.

Rating: 4.9/5

Pricing:

• Free plan available.
• Two paid plans – $39 and $69/month, each with a 7-day free trial.

Best Shopify apps for online store management

In the final category, you’ll find several Shopify must-have apps that can help you manage the store’s content, compliance, and business performance. They are diverse in their purposes, but all play an essential role in setting up, monitoring, and managing your e-commerce platform.

Locksmith

With this application, you can restrict pages, their elements, or entire website sections or hide them from view. There’s no need to edit or delete anything and republish it later. It’s enough to set the access conditions and change them when needed. The access logic is fully custom and gives much flexibility.

Key features:

• Easy assortment customization: separating wholesale from retail, promoting exclusive items, setting up private launches, hiding out-of-stock items, etc.
• Opportunity to hide or display products or collections, prices, variants, pages, etc.
• Displaying specific information based on tags, passcodes, customer location, and other parameters.
• Simple logic using familiar concepts of locks and keys for managing access.

Rating: 4.6/5

Pricing:

• Four paid plans – $12, $29, $99, and $199/month, each with a 15-day free trial.

Pandectes GDPR Compliance

User privacy is required by regulations, and e-commerce platform owners should take it seriously. Pandectes can help you stay up-to-date with GDPR and other documents within and beyond the EU. You can remain compliant with data regulations and avoid getting fined effortlessly. It is a must-have for all stores that track cookies.

Key features:

• Comprehensive GDPR compliance features packed in a user-friendly interface.
• An adjustable cookie consent banner is easy to customize to fit your design.
• Manual compliance checks and insights for compliance improvement.
• Multilingual content suits stores in different languages and translation apps.

Rating: 5.0/5

Pricing:

• Free plan available.
• Three paid plans – $9, $25, and $35/month, each with a 7-day free trial.

Vitals

The all-in-one marketing conversion app with over 40 useful tools and a five-star rating should definitely appear among the best apps for Shopify. Vitals lets you collect reviews, offers upselling instruments, and has popup and email management functionalities. It also has urgency notifications, an Instagram feed, a currency converter, size charts, etc. It is a good solution for shop owners who prefer to have all the features and settings in one place.

Key features:

• Easy integration that doesn’t slow down performance despite the large functionality.
• Opportunity to record and replay visitor actions on the website.
• A variety of solutions for store setup that improve its convenience.
• Product recommendations, smart upsells, and other tools for revenue increase.
• Advanced analytics that is easy to understand and use for better decision-making.

Rating: 5.0/5

Pricing:

• Four paid plans – $29.99, $49.99, $89.99, and $299.99/month, each with a 7-day free trial.

Privy

Privy is another multi-functional marketing tool but with a different focus. Store owners use it primarily for conversion via popups, emails, and SMS marketing. The tool also allows users to grow their contact base. The application is very easy to use and allows you to focus on the business aspect of your store management rather than tech or design nuances.

Key features:

• A variety of pre-saved designs and templates to suit any message and campaign.
• Numerous customizable popups for growing email and SMS marketing lists.
• Email and SMS automation for convenient campaign scheduling.
• Advanced analytics for progress tracking and smart campaign management.
• Expert onboarding and good customer support.

Rating: 4.6/5

Pricing:

• Free plan available.
• Three paid plans – $24, $30, and $45/month, each with a 15-day free trial.

Data Export IO

If you want a separate tool for managing your reports, here’s the best Shopify app for this task. It has pre-made report templates but also allows you to upload and create your own documents. For example, you can set custom fields and line item details, summarize by a week, month, etc., and much more with Report Builder. According to users, the application helps manage data efficiently and saves much time for collection and sharing.

Key features:

• Easy report filtering, export, and sharing.
• Support of several report formats, such as Excel, CSV, and PDF.
• Pre-saved reports for different purposes, including sales, payouts, POS, and more.
• Advanced column management, including freeze, filter, clone, and other useful fields.
• Opportunity to limit access to the reports by setting a password.

Rating: 5.0/5

Pricing:

• Free plan available.
• Three paid plans – $7, $12, and $25/month, each with a 15-day free trial.

To sum up

This is only a small list of top apps for Shopify that can make your life easier while also enhancing user experience. But how do you decide what will benefit your store if everything seems so amazing?

Selecting must-have apps for the Shopify store requires careful consideration. It should help you enhance functionality, improve user experience, and meet specific business needs. To estimate whether a solution you have in mind is capable of that, answer the following questions:

• What exactly are you looking to improve?
• What are the applications that cater to your exact needs?
• Do they come with good ratings and support?
• Do they integrate seamlessly with the shop and tools you already use?
• Is there a free trial, demo, or monthly plan to give a chosen app a test drive?

When you choose and install an app, start monitoring. Make sure the new tool positively impacts your store’s performance, conversion rates, customer satisfaction, or other goals you’ve got it for. If an application doesn’t meet your expectations, start looking for an alternative.

And if you don’t have time to run the tests, you can consult a Shopify app development company. The right apps can significantly enhance your store’s functionality and customer experience. DigitalSuits has solid expertise with Shopify and can help you choose the apps based on your specific business goals and requirements.