HomeBlogExploring Top Shopify Apps for Customer Delight

Exploring Top Shopify Apps for Customer Delight

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Customer delight isn’t necessarily about surpassing expectations or coming up with something exceptional. It’s about understanding your audience. Creating a positive impression on e-commerce platform users doesn’t call for extraordinary solutions. It is enough to let customers find and order what they want without much hustle and obvious overpricing.

But how do you make sure you understand what a customer wants? You can do it by observing, analyzing, and adjusting to their preferences where possible. Adding a few of the best Shopify apps for your store can facilitate it.

As a company providing Shopify app development services, we are well-versed in the existing solutions and can recommend several must-have Shopify apps for different purposes. Each can improve your platform, facilitate operations, and foster a strong emotional connection between the customer and your brand.

Best Shopify apps for user convenience and building trust

We’re starting the list of the best apps for Shopify with solutions that help you build a more credible brand image. These applications focus primarily on convenience, transparency, and establishing user trust.

Preorder Wolf

The app allows users to order items before they appear in stock. It works great for exclusive offers and goods that come in limited amounts. Shop owners can manually turn this status on and off or set up the corresponding dates.

Key features:

  • Setting up preorder start and end day whenever convenient.
  • Limiting the number of pre-orders users can place.
  • No additional coding or interference with themes, including custom ones.

Rating: 4.9/5

Pricing:

  • Free plan available.
  • Paid plans start from $5/month and include a 30-day free trial.

Goat

If an online shop doesn’t have verification badges, users tend to get skeptical about it. People are more likely to buy items they prefer less from a competitor that displays an icon proving a platform is trustworthy. Thus, using Goat, you can boost the shop’s safety and dependability with minimum effort. It’s probably the best Shopify app for this purpose, given it’s five-star rating.

Key features:

  • A vast choice of trust badges and payment symbols.
  • Ability to personalize design details to match the store’s look.
  • Embedding badges in any section with a single click.
  • Opportunity to upload your own custom badges.

Rating: 5.0/5

Pricing:

  • Free plan available.
  • PRO plan at $2.89/month.

Fera

This review app allows importing and leaving feedback in different formats – text, photo, and video. Such flexibility pleases both those leaving and looking through the reviews. For store owners, it is one more way to boost the credibility of their platforms.

Key features:

  • Integration with Amazon, Etsy, and other platforms to sync and import reviews.
  • Customization of product review widget so that it fits in the overall design.
  • Automatic emailing of review requests after purchase completion.
  • Setting up discounts, cashback, etc., in exchange for leaving reviews.
  • All reviews are verified and later stored in the app.

Rating: 4.9/5

Pricing:

  • Free plan available.
  • Three paid plans – $9, $29, and $99/month, each with a 14-day free trial.

BON

A collection of top Shopify apps for customer delight would be incomplete without one for user loyalty management. BON offers a whole set of reward and referral programs meant to turn one-time buyers into repetitive customers. It includes loyalty points and rewards, referral programs, and VIP tiers.

Key features:

  • All app elements (widget, email, notifications, content, etc.) are adjustable to design.
  • The rewards and their descriptions are customizable.
  • Possibility to combine several discounts or bonuses.
  • The application integrates seamlessly into POS.
  • The support takes into account user feedback for feature enhancement.

Rating: 4.9/5

Pricing:

  • Free plan available.
  • Three paid plans – $25, $99, and $349/month, each with a 3-day free trial.

Parcel Panel

An opportunity to track orders adds significantly to customer satisfaction, and here’s the best app for a Shopify store for this. Parcel Panel offers complete tracking functionality. In particular, it allows you to set up an order tracking page directly on your website and, thus, boost traffic by bringing impatient users repeatedly.

Key features:

  • Automated shipping notifications for order status updates.
  • Branded and highly customizable multilingual order lookup page.
  • Detailed history of logs to keep merchants informed about the packages.
  • Smart dashboard and powerful analytics to learn more about your users’ behaviors.
  • Responsive and helpful customer service with instant and friendly responses.

Rating: 5.0/5

Pricing:

  • Free plan available.
  • Three paid plans – $9, $49, and $399/month, each with a 7-day free trial.

Best Shopify apps for communication and customer support

Customer communication can play a defining role in conflict management and resolving order-related issues. Hence, it makes sense to find a good customer experience application if you don’t have one yet.

Tidio

The platform promises to help you turn passive visitors into active buyers through excellent customer service. Though simple to use, it is a full-fledged helpdesk solution that contains all the necessary communication tools. These include chatbots for FAQs and popular flows, live messaging, ticketing, email marketing, and more.

Key features:

  • Multiple interaction options are available using a single integration.
  • AI chatbot programmed to answer popular questions automatically.
  • Live chat with customers to resolve issues that require human assistance.
  • Simple ticketing system for managing more complex requests.
  • Integration with Instagram and Facebook for marketing campaigns.

Rating: 4.7/5

Pricing:

  • Free plan available with a 7-day free trial for all features.
  • Three paid plans – $29 (customer service pack), $29 (automation pack), and $39/month (Lyro AI agent).

Willdesk

It is a similar solution with a broader functionality. Besides the features available via Tidio, Willdesk has order-tracking functionality and integration with various social media messengers. In addition to being the best app for Shopify marketing, it is also available as a separate mobile app (