Account Manager

About the project

As an Account Manager, you will manage and grow relationships with our e-commerce clients, identifying new opportunities to add value and generate additional revenue. You will work closely with cross-functional teams, ensuring clients receive outstanding service and solutions that drive their growth.

Responsibilities

• Identify upselling opportunities by understanding client goals and challenges, and presenting relevant service enhancements
• Investigate clients' initiatives, account map, and reading reports (10K, 10Q)
• Serve as the primary point of contact for client inquiries and concerns, providing exceptional service and addressing needs promptly
• Collaborate with internal teams (project management, development, and design) to ensure smooth project execution and optimal client satisfaction
• Track and report on account performance, including client satisfaction, retention, and upsell metrics
• Meet or exceed revenue targets and upsell quotas

Requirements

• 2+ years of experience as an Account Manager or in a similar role in a service-based IT, software, or digital solutions company, ideally focusing on e-commerce
• Strong sales and negotiation skills, with demonstrated experience in upselling services
• At least an Advanced level of written and spoken English
• Strong sales and negotiation skills, with demonstrated experience in upselling services
• Ability to understand and translate client needs into actionable service solutions
• Excellent communication and interpersonal skills, with a client-first mindset
• Proactive, organized, and able to manage multiple client accounts simultaneously (up to 20)
• Familiarity with CRM software and sales tools

Will be a plus

• Knowledge of e-commerce industry trends and common challenges